Effective Date: 1 May 2025

At Maa Shanti Sweets & Snacks, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with Indian laws, including the Information Technology Act, 2000, and relevant rules.

1. Information We Collect

We may collect the following types of personal and sensitive personal data:

  • Personal Details: Name, mobile number, email address, postal address

  • Transaction Information: Payment method (we do not store card or bank details)

  • Device & Usage Info: IP address, browser type, and cookies to enhance your browsing experience

2. Purpose of Collection

We collect your information for the following lawful purposes:

  • To process orders and manage deliveries

  • To communicate order updates, promotions, and offers

  • To improve website functionality and user experience

  • To ensure compliance with legal obligations

3. Consent

By using our website, you give us consent to collect and use your personal information as described in this policy. You may withdraw your consent by contacting us using the details provided below.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Delivery partners for order fulfillment

  • Payment gateways for processing payments

  • Legal authorities if required under law or for legal proceedings

5. Cookies and Tracking

We use cookies to:

  • Remember your preferences

  • Monitor site performance

  • Improve shopping and browsing experience

You may choose to disable cookies through your browser settings.

6. Data Security

We follow industry-standard security practices and procedures to protect your information from unauthorized access, loss, or misuse. However, no method is fully secure over the Internet.

7. Your Rights Under Indian Law

As per Indian IT laws, you have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Request deletion of your data

  • Opt-out from marketing or communication emails

To exercise your rights, please contact us at:
📧 maashantisweets.jh@gmail.com
📞 6201347397

8. Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by Indian law.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors without parental consent.

10. Policy Changes

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.”

11. Grievance Officer

In accordance with the IT Act and rules made thereunder, the contact details can be reached for further queries:
Email: maashantisweets.jh@gmail.com
Phone: 6201347397