Effective Date: 1 May 2025

1. Acceptance of Terms

By using our website or purchasing from Maa Shanti Sweets & Snacks, you agree to be bound by these Terms and Conditions. Please read them carefully before accessing or using any part of our website or services.

These terms are framed in accordance with Indian laws, including the Information Technology Act, 2000, and the Consumer Protection Act, 2019.

2. Business Overview

Maa Shanti Sweets & Snacks offers fresh and traditional sweets, snacks, cold drinks, and packaged foods online and at our retail store:

Address: Dipugarha Chowk, Hazaribagh – 825301, Jharkhand, India

3. Product Information

  • All images and descriptions are for representation only.
  • Prices, availability, and ingredients may vary without notice.
  • We strive to maintain freshness and hygiene in all our products.
  • Products are made in a facility that may handle allergens such as milk, nuts, gluten, etc.

4. Ordering & Payment

  • Orders can be placed via our website or directly at the shop.
  • Accepted payment methods: UPI, Cash on Delivery, Online Payment Gateways.
  • Orders are confirmed only upon successful payment or verification.

5. Delivery & Shipping

  • We provide delivery services within Hazaribagh and nearby areas.
  • Delivery is typically fulfilled within 30–60 minutes for local orders.
  • A nominal delivery charge may apply.
  • We are not responsible for delays due to weather, traffic, or third-party logistics.

6. Return, Refund & Cancellation Policy

  • Due to the perishable nature of sweets and snacks, returns are not accepted once delivered.
  • Cancellation is only allowed if made within 1 minutes of placing the order.
  • If you receive damaged or incorrect items, contact us immediately for a resolution.
  • Refunds (if applicable) will be processed within 7 working days to the original payment method.

7. User Conduct

By using our website, you agree:

  • Not to misuse the website or hack, alter, or interfere with any security features.
  • Not to use the website for fraudulent or unlawful purposes.
  • Not to copy or reuse any part of our content or trademarks without permission.

8. Privacy

We respect your privacy. Please refer to our Privacy Policy to understand how we collect and use your personal information, in compliance with the IT (Reasonable Security Practices) Rules, 2011.

9. Intellectual Property

All trademarks, logos, images, text, and product names on this website are the property of Maa Shanti Sweets & Snacks. Unauthorized use is strictly prohibited.

10. Limitation of Liability

We strive to provide accurate and timely service. However, we are not liable for:

  • Loss or damage arising from incorrect product usage or storage.
  • Any indirect or incidental damages resulting from website use.

11. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising shall be subject to the jurisdiction of Hazaribagh District Court, Jharkhand.

12. Amendments

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date. Continued use of the site means acceptance of the new terms.

13. Contact Us

For queries or complaints related to these Terms, contact:
📧 Email: maashantisweets.jh@gmail.com
🏠 Address: Dipugarha Chowk, Hazaribagh – 825301, Jharkhand